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Support
Everything you need to know about shopping with Berber — from orders and shipping to returns and care.
We accept bKash, Nagad, Rocket, all major credit & debit cards (Visa, Mastercard), and Cash on Delivery (COD) across Bangladesh.
Orders can be modified or cancelled within 2 hours of placement. After that, the order enters our fulfilment queue. Contact us immediately at support@berberclothing.com or via WhatsApp.
Yes — COD is available for all orders within Bangladesh. A BDT 60 COD handling fee applies per order.
Dhaka metropolitan: 1–2 business days. Outside Dhaka: 3–5 business days. Express same-day delivery is available in Dhaka for orders placed before 12 PM.
International shipping to the UK, US, Canada, and the UAE is available. Delivery takes 7–14 business days depending on destination. Duties and taxes are the buyer's responsibility.
Once your order is dispatched, you'll receive an SMS and email with your tracking number. You can also track orders in real time at berberclothing.com/track.
We offer hassle-free returns within 7 days of delivery for unused items in their original packaging. Sale items are final sale.
Email returns@berberclothing.com with your order number and reason, or use the Returns portal on your Account page. We'll arrange a pickup within 2 business days.
Refunds are processed within 3–5 business days of receiving the returned item. For bKash/Nagad, funds appear within 24 hours of processing.
Visit our detailed Size Guide page which includes measurements in inches and centimetres for all categories — suits, shirts, trousers, and ethnic wear.
Most formal fabrics are dry-clean only. Where machine washing is safe, use a gentle cool cycle inside a mesh laundry bag. Full care instructions appear on each garment label and product page.
Yes. All Berber fabrics are sourced from certified mills across Bangladesh and South Asia. We work exclusively with suppliers that meet fair-wage and environmental standards.